The call came in at 2:15 AM.

A severe thunderstorm had torn through Boca Raton, and a homeowner was in a state of panic. A 60-foot (approx. 20-meter) oak tree from their backyard had snapped, crashing through their roof and shattering trusses, exposing the home’s interior to the wind and pouring rain.

The homeowner had one question, “Who do I even call for this? A tree company? An emergency roofer?”

They only needed to make one call.

Phase 1: The 24/7 Emergency Crisis

Within minutes of the call, our 24/7 emergency dispatcher mobilized the Krüger Disaster Recovery team. This wasn’t a simple job; it was a hazardous structural emergency that required multiple specialized crews: a tree removal team, a crane operator, and an emergency tarping crew.

The homeowner’s dilemma: If they had called separate companies, they would be trying to coordinate three different vendors in the middle of the night, all while their home was actively flooding.

The Krüger solution: Our convoy arrived on-site as a single, unified team, with all the equipment and expertise needed to handle the entire crisis.

Phase 2: The Immediate Response (The “Make-Safe”)

Our first priority was to stabilize the situation and prevent any further damage.

1. The Crane Lift: You cannot simply “drag” a 10-ton tree off a roof. This would rip the structure apart. Our team coordinated a complex crane lift, using specialized rigging to surgically lift the massive tree trunk up and away from the home, ensuring no further damage was done to the remaining roof structure. This is the exact kind of scenario seen in our famous “Robert DiCaprio” testimonial.

2. The Damage Mitigation: The moment the tree was clear, the gaping hole was exposed. Our emergency tarping crew immediately got to work applying our signature nail-free tarp. Instead of hammering more holes into the compromised roof, we used our non-invasive system of lumber and sandbags to create a 100% watertight seal over the entire damaged area.

By sunrise, the crisis was over. The tree was gone, the hole was securely covered, and the property was safe. For a typical “tarp-only” company, this is where the job ends. For Krüger, it was only the halfway point.

Phase 3: The Full Reconstruction (The “One-Stop” Advantage)

Now the homeowner faced the reconstruction. Instead of having to go out and find a separate, trustworthy roofing contractor to bid on the permanent repair, they simply transitioned to our in-house, state-licensed roofing division.

The same Krüger project manager who handled the emergency response also managed the full restoration.

1. Insurance Coordination: Our team (who already had all the photos from the emergency) worked directly with the homeowner’s insurance adjuster. We provided the detailed documentation, scope of work, and expert analysis needed to ensure the claim was processed quickly and fairly, covering the entire scope of the restoration.

2. Structural Repair: Our roofing contractors didn’t just replace shingles; they rebuilt the damaged section of the roof, replacing shattered trusses and installing new decking.

3. The Final Roof: We then installed the new roofing materials, perfectly matching the existing shingles and ensuring the roof was not just patched, but fully restored to its original (or better) condition.

One Partner. One Seamless Process.

This Boca Raton homeowner didn’t have to manage a tree company, a tarping company, and a roofing company. They didn’t have to get multiple quotes or coordinate different crews.

They made one call to Krüger.

From the 2:15 AM emergency crane lift to the final shingle on the new roof, they had a single, accountable partner managing the entire process. This is the Krüger one-stop-shop advantage.

If your property has been damaged, don’t try to manage the chaos alone. Call Krüger, and let us take you from disaster to done.